Standard Legal & Privacy Policy


Arrival date
The date and time on which your booking will begin and the property will be made available to you.

Balance due date
Eight weeks before your arrival date.
Booking the confirmed reservation of the property to commence on the arrival date and end on the departure date.

Booking confirmation
The written acceptance from us of the booking reservation which may include more information such as details around arrival and departure, directions, electric car charging, etc.

Booking deposit
30% of the booking price required when making your Booking Reservation.

Booking price
As set out on our website and confirmed in the booking confirmation.

Booking reservation
Your request to book a property.

Cancellation fee
The full amount will be required. We will endeavour to re-let the property, but any balance will have to be paid.

Contact details
The details found on the contact us page of our website and which will be set out in all communication between us and you when in written form.

Departure date
The date and time on which your Booking will end and you must vacate the Property.

Electric car/vehicle charging policy
Our policy for electric vehicle charging as made available on our Website.

The named individuals attending the property subject to these terms.

Permitted pets
Any animal attending the property (other than assistance animals).

The property provided for holiday letting purposes, details of which have been made available on the website and includes the outside spaces belonging to the property.

Damage / cleaning deposit
A fee of £75 taken prior to the arrival date (at booking) and held throughout the duration of the booking in case damage is caused to the property.

The terms and conditions on which your booking is supplied to you (also referred to as booking terms), being this agreement and any other documentation referred to in this agreement which constitute our overall contract.

Website together with other websites which may be used by us from time to time.

Todsworthy Farm Holidays, Jonathan Pellow

The individual who makes the booking reservation, who must be over the age of 18.

When we use the words “writing” or “written” in these Terms, this includes email but does not include facsimile or any messaging service or platform.

Unless the context otherwise requires, words in the singular shall include the plural and vice versa.

If any of these terms conflict with any term contained within the booking confirmation, these terms will take priority.

Overview of terms & conditions of booking

We have a no-smoking policy in our cottages.

We do allow pets at an extra cost of £20.00 per pet/week, and must be booked prior to your arrival.

There is a small charge of £20.00 for the hire of the Shower Chair and/or Mobile Hoist.

The property will be ready from 4pm on the day of arrival and we ask you to vacate the property by 10am on the morning of departure. The owners reserve a right to enter from 10.15am to commence cleaning if the property is still occupied.

We are happy to hold a telephone or email reservation for four working days. If the deposit does not arrive in this time this will be seen as a cancellation.

Please report breakages and damages immediately and you will be liable for replacement or repair.

The property must be left in a clean and tidy condition, as you found it, at the end of your stay.

We reserve the right to request a damage/cleaning deposit of £75 on booking.

The owners reserve the right to refuse any bookings or cancel any bookings already made subject to refunding any sums already paid without any further liability on our behalf.

The owners reserve the right to terminate your stay, if you or members of your party are believed to be causing a nuisance to other guests or are not treating the property with due respect.

The owners shall not be liable to you or any members of your party for any loss or damage to you or your property however caused.

The owners reserve a right to enter the property during your stay.

Any warnings about feeding animals must be taken with utmost respect as they are for the safety of your children.

Our contract with you

Please ensure that you read these terms carefully, and check that the details on the booking (including the arrival date and time, number of guests etc) are complete and accurate before you submit the booking reservation.

These terms will become binding between us once we issue you with the booking confirmation.

Your booking is accepted only once we issue a booking confirmation.

The maximum number of people who can stay in the property under the terms of the Booking will be confirmed in the booking confirmation.

You agree not to arrive at the property before the arrival date and to depart from the property no later than the departure date. The property will not be available at any time outside of the times reserved by you and set out in the booking confirmation and you may be charged if you do not leave by the agreed time on the agreed departure date.

All illustrations, photographs and other imagery displayed are for illustrative purposes only and décor and layout are subject to change and no warranty or other representation is made as to the quality of the property by us via the Website.

As lead for the group, you are liable for the acts and/or omissions of all individuals or animals attending the property whether permitted by us or not.

The property is provided for holiday letting purposes only for the specified period, as detailed in your booking confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to any:
a tenancy;
the right to sub-let the property in part or in whole;
an assured shorthold or tenancy (AST); or
any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.

Enjoying the property

Access to the property is subject to adherence to these terms, which are contained in a separate document and form part of these terms.

Your use and enjoyment of the property must be solely in accordance with these terms and any signage, guidance on use, safety or operational instructions given to you by us. You hereby acknowledge that enjoyment of the property and grounds is at your own risk.

During your booking at the property, you shall take proper care of the property and its contents during your Booking you may lose your damage deposit and/or receive an invoice for any damage caused or loss suffered if the property and its contents are not left in the same state in which they are found at your arrival date. You shall report to us any damage, destruction, loss, defect, or disrepair affecting the property as soon as it comes to your attention, to allow us to investigate and take steps to rectify where deemed necessary.

Internet access is offered on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed, and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.

Any recommendations for third party services, establishments and amenities made by us are our personal recommendations only and do not guarantee any level of service or quality.

It is your sole responsibility to ensure that the property is suitable for you and your group’s needs ahead of making your booking reservation.

We reserve the right to request your immediate departure without refund where you have in our sole discretion acted unreasonably, illegally, immorally or in a manner which may impair the enjoyment, comfort or health of other parties or causes, or is likely to cause, damage to the property.

We, or an authorised representative or agent acting on our behalf (including but not limited to tradespeople), reserve the right to enter the property at any time for the purpose of inspection or to carry out any repair deemed necessary to the property or its contents.

All belongings and vehicles are left at the property at your own risk. Please ensure all of your belongings are removed by the departure date as the return of any of your lost property cannot be guaranteed and will incur charges to post to you.

There is no electric vehicle charging facility at the property. You are not permitted to use a portable domestic charger (also known as a ‘granny charger’ or a ‘trickle charger’) to charge your vehicle from a socket at the property (indoors or anywhere on the property). Information regarding the nearest public charging points will is shown on this terms and conditions.

Third party providers (e.g. caterers, private chefs, entertainers, etc.) are not permitted at the property without our prior written permission.


Only permitted pets or registered assistance animals are permitted to stay in the property. Permitted pets are dogs, that have been booked as an extra, or pets that have been agreed by prior acknowledgement.

We do allow pets at an extra cost of £20.00 per pet/week, and must be booked prior to your arrival.

Where pets that are not permitted but have been brought with you for the booking, we reserve the right to request immediate departure.

We reserve the right to refuse admission or request immediate departure from the property to anyone who their permitted pet is considered to be, in our sole discretion, a nuisance or danger to others. No refund will be due.

You will be liable for any damage caused by animals or parasites introduced by your permitted pets.

We are not liable for any allergies that are affected as a result of pets present in a previous occupancy.

Electric car charging

We do not currently have EV car charging facilities at Todsworthy Farm Holidays. We do not offer or allow ’through the window’ car charging. Charging through the window is dangerous - the risk of fire is greatly increased. Todsworthy Farm Holidays business and letting insurances do not cover fire caused by incorrectly used electrical supply.

By charging your car via ’through the window’ method you are violating our Legal and Terms and Conditions policies. These policies were accepted when you booked. We reserve the right to remove you from the cottage if you are found in breach of the Legal or Terms and Conditions policy. We also reserve the right to charge you for the electric used. This will be charged at £15.00 per charge of the car.

Nearby are two charging points which cater for many models of electric car -

Tesco Superstore - 4 miles
Plymouth Road Retail Park, Tavistock, Devon, PL19 9QN

Tesco Superstore - 5.5 miles
Tavistock Road, Callington, Cornwall, PL17 7RD

Price and payment policy

Bookings will only be accepted on either a 30% deposit payable by BACS payment or cheque, or full payment by credit/debit card.

BACS details will be sent with the booking form which can be reached by a provisional booking.

The balance is payable in full 8 weeks before the start of the holiday. It is a condition of acceptance of your booking that the whole charge is payable whatever the circumstances of your cancellation.

The booking price will be based on your booking reservation and confirmed in your booking confirmation.

Where your booking reservation is before the balance due date, you must pay the full booking amount. The remaining balance of the booking price must be paid by the balance due date.

Where your booking reservation is made after the balance due date, you must pay the full balance of the booking price at the time of making a booking reservation.

No entry to the property will be permitted where payment of the full booking price has not been made.

Our liability to you

No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.

We make the property available for domestic and private use only. You agree not to use the property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings, pets or vehicles, howsoever caused.

Your rights to cancellations and applicable refunds

We strongly advise you take holiday cancellation insurance when booking, details are enclosed with your booking confirmation. If your reason for cancellation is not covered by the policy you will be liable for the balance. We will do everything we can to re-let the property in which case we will retain the deposit to recover costs.

You may cancel a booking before the arrival date by contacting us in writing using the contact details.

Your liability for booking price is dependent on the property and period of notice that you give us, as set out below. The time and date of the cancellation is when we receive written notice from you. Number of days before arrival date that notification of cancellation is received:

Percentage of booking price payable by you:
At booking - 30% (the booking deposit)
Before 8 weeks of the arrival date - 100%

We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.

If you cancel your booking, we will try and re–let the property. If we are able to re-let the property, we will refund money paid less our administrative costs and subject to any difference in price between the booking price and the re-let price.

Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this will be treated as a cancellation by you.

If you depart voluntarily from the property before the departure date, no refund shall be given. Similarly, if you fail to show for your booking this will be regarded as a cancellation on the arrival date and will not be refundable. For example: self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.

Event outside of the parties control

We may have to cancel a booking before the arrival date of your booking due to an event outside of the parties control. We will promptly contact you if this happens.

If we have to cancel a booking and you have made any payment in advance for your booking that have not been provided to you, we will refund these amounts to you in full.

We may cancel your booking at any time with immediate effect by giving you written notice if you:
do not pay us when you are supposed to; or
breach the contract in any other material way, including but not limited to any of these terms

We shall not be liable for any refund if we cancel the contract under any terms concerning enjoying the property terms.

Changes to the booking and/or terms

We may revise these terms from time to time.

If we have to revise these terms, we will give you at least fourteen (14) days written notice of any changes to these terms before they take effect, or as much notice as possible where your arrival date is less than fourteen (14) days before the date of the change.

If you wish to change the dates of your booking or amend your booking in any way, please contact us via our contact details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price.

Other important terms

We may transfer our rights and obligations under these terms to another individual or legal entity, but this will not affect your rights or our obligations under these terms.

Except for you and us, no other person shall have any rights to enforce any of these terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If you fail to perform your obligations under these terms and we do not enforce our rights against you, this does not mean we have waived our rights against you. If we choose to waive any of our rights under these terms you will be informed in writing.

These terms are governed by the law of England and Wales. All parties agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

How we use your information

This privacy notice tells you what to expect when Todsworthy Farm Holidays website collects personal information.
It applies to information we collect about:
– Visitors to our websites
– People who use our services, e.g. who subscribe to our newsletter or request a publications from us
– Job applicants and our current and former employees.

Visitors to our websites

When someone visits our main corporate website or any of our related microsites we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from these sites with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this.

We will make it clear when we collect personal information and will explain what we intend to do with it.


We will assume that if you continue to use our site after reading this legal notice, that you consent to the terms of our use of cookies during your visit to any of our websites and/or microsites.

By using this website you consent to the terms of our online privacy policy and to the Group’s collection and processing of personal information on the website for the purposes given above. Should the online privacy policy change we will endeavour, by taking every reasonable step, to bring this to your attention.

Whilst every precaution is taken by Todsworthy Farm Holidays to ensure that the integrity of the data is kept secure, Todsworthy Farm Holidays cannot be held liable for the data being processed by Google Drive or any data breach caused by the data being routed via Google Drive. Your use of Google Drive is subject to your agreement to Google’s terms and conditions. You further agree that Todsworthy Farm Holidays can transfer your data via Google Drive and for such data to be processed by third parties as required for the purposes of transmitting your data to Todsworthy Farm Holidays.

The Group websites contain links to external websites. Please note that we are not responsible for the privacy practices of any websites other than our own.


Todsworthy Farm Holidays (the 'Group') would like to place cookies on your computer to help us make this website better. To find out more about these cookies, see our privacy notice below.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the site. Just so you know, the main cookies on your site are from Google Analytics tracking and there’s also a session cookie generated by the CMS that is essential to the running of the site but holds no personal information.

The below explains the cookies we use and why.

Cookie: Google Analytics
Name: _utma, _utmb, _utmc, _utmz,
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Name: __atuvc, uid
Purpose: These cookies are used to enable visitors to share content from our site, via social networks. If you disable these cookies, the social sharing feature will not be available to you.

Cookie: Document Creator (session cookie)
Name: documents
Purpose: This cookie enables users to create a document from pages they have viewed on our site.

Cookie: Viewing History (session cookie)
Name: RecentlyViewedPages
Purpose: This cookie enables users to see the history of pages they have visited during the session.

Cookie: Image Optimisation (session cookie)
Name: screen-width
Purpose: This cookie tells our servers the width of a visitors viewing screen, to allow for the optimum size images to be served.

Cookie: Server Identification (session cookie)
Name: X-Mapping
Purpose: Where our sites are hosted on multiple servers, this cookie ensures that for each visit, all page views are delivered by the same server.

Most web browsers allow some control of most cookies through the browser settings.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Cookies and other tracking technologies

Some of our website pages utilise cookies and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about website activity. Some cookies and other technologies may serve to recall personal information previously indicated by a website user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your details to gain access to certain parts of the website.

Tracking technologies may record information such as internet domain and host names, internet protocol addresses, browser software and operating system types, clickstream patterns and dates and times that our website is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your experience.

We may also analyse information that does not contain personal information for trends and statistics.

To protect your privacy, we have adopted the following principles:


Where the Group collects personal information on the website, we intend to post a purpose statement that explains why personal information will be collected and whether we plan to share such personal information outside of the Group or those working on the Group’s behalf. The Group does not intend to transfer personal information without your consent to third parties who are not bound to act on the Group’s behalf unless such transfer is legally required.


You may choose whether or not to provide personal information to the Group. The notice we intend to provide where the Group collects personal information on the web should help you to make this choice. If you choose not to provide the personal information we request, you can still visit the Group’s websites, but you may be unable to access certain services that involve our interaction with you.

If you chose to have a relationship with the Group, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.

Third party services

Third parties provide certain services available on on the Group’s behalf. The Group may provide personal information that we have collected on the website to third party service providers to help us deliver programmes, products, information, and services. Service providers are also an important means by which the Group maintains its website and mailing lists. The Group will take reasonable steps to ensure that these third-party service providers are obligated to protect personal information on the Group’s behalf.

The Group does not intend to transfer personal information without your consent to third parties who are not bound to act on the Group’s behalf unless such transfer is legally required.

Children's privacy

None of the Group's websites are structured to necessarily attract children. Accordingly, we do not intend to collect personal information from anyone we know to be under 13 years of age.


The contents of this website and all other Todsworthy Farm Holidays & Todsworthy Farm Holidays Ltd (hereafter “the Group”) websites are the copyright of the Group unless otherwise indicated. All rights are reserved. Images, trademarks and brands are also protected by other intellectual property laws and may not be reproduced or used in any manner without written permission from their respective owners.

Permission is given for the downloading and temporary storage of pages within this website for the sole and exclusive purpose of viewing them on a stand-alone personal computer or monitor or mobile device. Copies of such parts of the website as may reasonably be required for personal use may be printed. No part of such content may be otherwise or subsequently reproduced, downloaded, disseminated or transferred, in any form or by any means, except with the prior written agreement of and with express attribution to the Group.

The contents of this website and all other Group websites are for general information purposes only. While every effort is made to ensure that all website contents are correct at the time of publishing, some information may be incomplete or inaccurate or may have become out of date. The contents of Group websites should not be relied upon for any purpose other than general information and we cannot be held liable for any loss or damage which may arise from using any information contained therein.

The Group accepts no responsibility for the content of any external website that links to or from any Group website and we cannot be held liable for any loss or damage which may arise from using any information contained within any such external website.

Privacy policy

We at the Group, and our affiliated Group companies worldwide, are committed to respecting your online privacy and recognise your need for appropriate protection and management of any personally identifiable information (hereafter "personal information") you share with us.

The Group has established this online privacy policy so that you can understand the care with which we intend to treat your personal information.

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an email address or other contact information, whether at work or at home. However, you can visit the Group's website pages without telling us who you are or revealing any personal information about yourself.

If you choose to provide us with your personal information on the website, we may transfer that information within the Group or to the Group’s third-party service providers, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.

You agree that where you provide us with sensitive personal data that we may use such data on an anonymised basis for the purposes of monitoring and producing anonymised reports.

The Group strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, the Group intends to adhere to the principles set forth in this online privacy policy even if, in connection with the above, we transfer your personal information from your country to countries that may not require a high level of protection for your personal information.

If you have any comments or questions regarding our online privacy policy, please contact us at

Last update: 01/05/2024